Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the Real_AMS website and the Real Athlete Monitoring System platform (together, the “Service”), operated by Real_AMS (리얼에이엠에스), business registration number 450-73-00645, represented by 권하민, at 충청남도 천안시 동남구 충절로 535-31, 503호 (삼룡동) (“Real_AMS”, “we”, “us”).

By accessing the Service, or by accepting an order form or written agreement that references these Terms, you agree to be bound by them. If you are entering into these Terms for an organisation, you confirm you have authority to bind that organisation, and “you” refers to that organisation.

Where a signed agreement between you and Real_AMS conflicts with these Terms, that agreement prevails.

Real_AMS provides an athlete intelligence layer for performance, medical, and coaching staff: athlete profiles, load and wellness monitoring, medical and injury records, testing and development tracking, and connected data sources.

The Service is a record-keeping and analysis tool. It is not a medical device, and it does not provide medical advice, diagnosis, or treatment. Clinical and selection decisions remain the sole responsibility of your qualified staff. Nothing surfaced by the Service should be treated as a substitute for professional judgement.

We may add, modify, or remove features over time. We will not materially reduce the core functionality of a paid subscription during its term without notice.

Accounts are provisioned to named individuals within your organisation. You are responsible for:

• keeping credentials confidential and not sharing logins between people;
• assigning permission levels appropriate to each user’s role, particularly for medical records;
• promptly deactivating users who leave your organisation or change role; and
• all activity that occurs under your accounts, whether authorised or not.

Notify us at support@realams.com as soon as you suspect unauthorised access.

You retain all rights in the athlete, staff, and organisational data you upload or generate through the Service (“Customer Data”). We claim no ownership over it.

For personal information within Customer Data, you act as the personal information controller (개인정보처리자) and Real_AMS acts as an entrusted processor (수탁자) under Article 26 of the Personal Information Protection Act, processing it only as entrusted by you in order to provide the Service. Our Privacy Policy describes this in detail, and a written entrustment agreement is available on request.

You are responsible for ensuring that you have a lawful basis to collect and share athlete data with us — including, where required, valid explicit consent for health data — and that athletes have been given the information required by applicable data protection law.

You agree not to:

• use the Service to store data you have no lawful basis to process;
• use athlete health data for discriminatory purposes, or disclose it to parties without a legitimate need to know;
• reverse engineer, decompile, or attempt to derive the source code of the Service;
• probe, scan, or test the vulnerability of the Service without our prior written consent;
• resell, sublicense, or provide the Service to third parties as a service bureau; or
• upload malicious code, or interfere with the integrity or performance of the Service.

Fees, billing frequency, and subscription term are set out in your order form. Unless stated otherwise there, fees are payable in advance and are non-refundable except as required by law.

Fees exclude applicable taxes, which you are responsible for. We may suspend access to the Service for accounts materially overdue on payment, after giving reasonable notice.

The Service, including its software, interfaces, and branding, is owned by Real_AMS and its licensors and is protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right to access and use the Service for your organisation’s internal purposes during your subscription term. All rights not expressly granted are reserved.

We aim to keep the Service available continuously but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where practicable. Any committed uptime target or support response time applies only if expressly stated in your order form or a separate service level agreement.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, or that insights derived from Customer Data will be accurate or suitable for any particular decision.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of these Terms.

Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid to us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

These Terms apply for as long as you use the Service. Subscription terms are set out in your order form and are typically annual. Either party may terminate for material breach that remains uncured 30 days after written notice.

Where a term expires without renewal, we allow a grace period of 60 days for renewal to be agreed, during which access may continue. If no renewal or written extension is agreed within that period, the subscription is treated as ended. Suspension of access for overdue payment is not termination, and Customer Data is retained during suspension.

On termination, your access ends and we will make Customer Data available for export for 30 days, after which we will destroy or anonymise it in line with our Privacy Policy, unless retention is required by law. Destruction of athlete information following withdrawal of consent or removal of an athlete’s association happens on the shorter timescales set out in that Policy, regardless of subscription status.

We may update these Terms as the Service evolves. For material changes we will give notice by email or in-product at least 30 days before they take effect. Continued use after that date constitutes acceptance. The date at the top of this page reflects the latest revision.

These Terms are governed by the laws of the Republic of Korea. Any dispute arising from them will be submitted to the court having jurisdiction over our place of business under the Civil Procedure Act, without prejudice to any mandatory consumer or personal information protection rights available to you.